Support & Contact
If you need help with Prepwise Learning, have a billing question, want to request a refund, or have feedback about the app, please reach out using the channels below.
Email Support
For all inquiries, general support, refund requests, membership integrity appeals, privacy questions, accessibility issues, and DMCA notices, please email:
We typically respond within 3–5 business days, excluding weekends.
Important Disclaimers
I. Subscription Management
Contacting support does not cancel your subscription. Subscriptions are managed only through Apple, so make changes in your Apple ID settings.
II. Refund Request Requirements
All refund requests submitted under the No Pass, 100% Refund guarantee must strictly comply with the documentation standards outlined in our Membership Integrity & Educational Guarantee Agreement. To avoid delays, your email must include:
- A screenshot of the original Prepwise purchase confirmation.
- Attach your official Apple purchase history.
- Provide a complete, clear screenshot of your official exam score report.
III. Integrity Appeals and Automated Decisions
If AI flags deny your refund or access, you may request a manual review by emailing support.
IV. Content Protection
Mock Tests include security tracking. Account termination for content breaches is final, per our terms.
Get the App
Prepwise Learning is available on the Apple App Store for iPhone and iPad.